Experience

Web App Developer, Westmark Enterprises

• Troubleshot reported issues and developed custom solutions reducing the influx of trouble tickets and improving user experience.
• Lead the redesign of multiple .NET programs that we inherited from an acquisition.
• Developed procedures and documentation resulting in better onboarding of new IT personnel.
• Managed a multitude of web servers running various OS such as CentOS, Ubuntu, and Amazon Linux
• Experienced using AWS cloud management to create and manage AMIs, load balances, target groups, EFS, NFS, S3, EC2, Secret Manager.
• Participated in code reviews and aided junior developers to overcome roadblocks in their work.
• Developed, maintained, and improved APIs across multiple environments increasing efficiency where possible and creating a better user experience.

Development Intern, National Mississippi River Museum

• Generated queries used to aid scrubbing data and pull standard reoccurring reports increasing the accuracy and efficiency for all company reporting.
• Developed methods for identifying and correcting atypical data within the database creating a more standardized dataset.
• Initiated the development of data standardization practices resulting in the company taking actions to help mitigate bad data entries.

Information Services Intern, City of Dubuque

• Developed documentation for standard intern tasks, streamlining the onboarding process for new interns.
• Life-cycled users iPhones, iPads, and computers successfully transferring all data and programs, creating a seamless transition between technologies.
• Supported users in person, remotely and over the phone, solving or escalating all issues resulting in minimum down time for end users.

GeekSquad Repair Tech, BestBuy

• Provided excellent customer support and troubleshooting for clients, resulting in increased positive reviews.
• Diagnosed, re-imaged, repaired, and maintained clients' computer systems.
• Managed ticketing system for up-to-date repair status, keeping clients informed every set of the repair.

Server Systems Administrator, U.S. Army

• Managed a domain at root level with 100+ distant domain controllers, replicating down to the lowest level allowing hundreds of remote users to authenticate and perform mission-critical duties.
• Implemented SCCM to push all Microsoft and 3rd party updates and patches, resulting in 0 tier I and tier II vulnerabilities.
• Developed power plan the resulted in 0 unexpected or forceful shutdowns of the servers.

System Administrator, U.S. Army

• Created a trouble-ticket system with SharePoint that streamlined help-desk procedures and boosted efficiency.
• Created scripts to query the network and build a spreadsheet of critical systems information, resulting in increased accountability of equipment.
• Developed standard operation procedures for many basic help desk tasks such as creating new users, re-imaging computers, establishing video tele-conferences, and setting up printers.
• Provided face-to-face, over the phone and remote support to troubleshoot and resolve end-user issues.